Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE San Antonio, TX, Oklahoma or Georgia.

Candidates must live in San Antonio, TX, Oklahoma or Georgia. If in Oklahoma, applicants in Duncan, OK and Ada, OK or within 45 miles of Stephens County and Pontotoc County are ineligible for this position.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and an ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office environment.
• Previous experience in a call center or remote support role is a plus.

Required Equipment

• Windows laptop or desktop with webcam
• Minimum Dual‐Core 2.0 GHz processor
• Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible
• Ethernet port required
• USB Noise‐Cancelling Headset
• Must include a functioning microphone
• Must be hardwired (no Bluetooth)
• Ethernet Cable
• Hard‐wired internet connection is required (Wi-Fi/cellular not permitted)

System & Network Requirements

• Minimum Internet Speed: 50 Mbps download / 20 Mbps upload
• Verify at:
• Operating System:
• Windows 11
• MacOS and Chromebook not supported
• Processor & Memory:
• Minimum: Dual‐Core 2.0 GHz
• Recommended: Quad‐Core
• Minimum RAM: 16 GB

Benefits

• Full time . 40 hours per week schedule with overtime opportunities!
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home

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